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Terms of Sale

By placing an order with ACS Concepts, you confirm that you are in agreement with and bound by the terms and conditions below.


Definitions

The Client ("you"): The company or individual requesting the services of ACS Concepts.

ACS Concepts ("we", "us") : A designer, developer or affiliate of ACS Concepts.


General

ACS Concepts will carry out work only where an agreement is provided either by email, telephone, mail or fax. ACS Concepts will carry out work only for clients who are 18 years of age or above.

An 'order' is deemed to be a written or verbal contract between ACS Concepts and the client, this includes telephone and email agreements.


Development Services

Whilst we endeavor to ensure that all websites, scripts and programs produced are free of errors, ACS Concepts cannot accept responsibility for any losses incurred due to malfunction. The ultimate responsibility lies with the client in ensuring that all software is functioning as required before use. Where "bugs", errors or other issues are found after the site is live, ACS Concepts will endeavor (but is not obliged to) to correct these issues to meet the standards agreed in the estimate.

ACS Concepts cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the estimate will be carried out at the discretion of ACS Concepts and where no charge is made by ACS Concepts for such additions, ACS Concepts accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available to ACS Concepts, as soon as is reasonably possible, all materials required to complete the development to the agreed standard and within the set deadline.

ACS Concepts will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner e.g. disputes regarding images that have been provided to us for inclusion on the site.

ACS Concepts will not be liable for any costs incurred, compensation or loss of earnings due to:

  • the unavailability of the site, its servers, software or any material provided by its agents
  • any work carried out on behalf of the client or any of the clients appointed agents.
  • failure to meet agreed deadlines

Compatibility

ACS Concepts will endeavor to ensure that any developed/designed site or application will function correctly on the system that it is initially installed on and that it will function correctly when viewed with the latest available Internet Explorer and Goolge Chrome web browsers at the time of development. ACS Concepts can not guarantee compatibility with other systems or browsers.


Website Hosting

Whilst ACS Concepts recommends hosting companies to host websites, no guarantees can be made as to the availability of their services. ACS Concepts cannot accept liability for losses caused by the unavailability, malfunction or interruption of the services provided by another or for loss of sales, revenue, profits or indirect, consequential or special loss.

Where applications or sites are developed on servers not recommended by ACS Concepts, the client is expected to provide or seek any information, additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

 

Consultancy

Our consultancy and training services are designed to help and/or guide you when making a purchase or using a system. The ultimate decision about what you buy or how you act is yours and yours only. ACS Concepts can not be held liable for your actions.

 

Payment of Accounts

A 25% deposit is typically required from any new client before any work is carried out.

Once work is completed you are obliged to pay the balance in full within 30 days of us invoicing you. Any website, graphics or programming code supplied remains the property of ACS Concepts until all outstanding accounts are paid in full. In accordance with the Late Payments of Commercial Debts (Interest) Act 1998, ACS Concepts charge interest on late payments, of Base Rate plus 8%.

If accounts are not settled and ACS Concepts have not been contacted regarding the delay, access to the related website may be denied and web pages removed. We may also consider legal proceedings.


Compliants Procedure

Anyone who experiences a problem with their a product or service provided by ACS Concepts should raise the matter directly using our online contact form, giving sufficient detail to enable us to understand and/or recreate the problem e.g. the URL of a web page in question and what you were doing when the problem ocurred.

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